• pharmacy services
  • medical equipment
  • medical supplies
  • respiratory services
  • specialty products

About Us

What makes BLACKBURN'S different?  Our level of care...

CUSTOMER CARE

BLACKBURN'S customer service provides referral sources and patients with a streamlined method of placing multifaceted orders through one phone call. Realizing that your time is in demand, our goal is to reduce the amount of time needed when calling in an order. Additionally, we will confirm everything is in stock before you hang up the phone.If a shorted item is evident, you may immediately decide if a substitution is warranted. Comprehensive ordering results in comprehensive service and our customers, patients and caregivers have taken notice.

  • Immediate 24-hour Emergency Service
  • BLACKBURN'S delivery and service technicians set up and train the patient and caregiver on the proper operation of home medical equipment
  • Delivery available through BLACKBURN'S mobile fleet or via UPS.

The Joint Commission encourages patients having concerns or complaints about safety or quality of care being provided by BLACKBURN'S to bring concerns or complaints first to the attention of BLACKBURN'S management.

If your concerns are not addressed to your satisfaction by BLACKBURN'S, you may contact The Joint Commissions' Office of Quality Monitoring at (800) 994-6610 or emailing complaint@jointcommission.org

Mailing address:

Office of Quality Monitoring 
The Joint Commission
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181

Matters concerning billing, insurance and payment deadlines are not within the authority of The Joint Commission.   

COMPLIANT CARE

BLACKBURN'S was one of the first home medical equipment and supply companies in Pennsylvania to establish a Compliance Department.

  • Accredited by The Joint Commission since 1995, consistently meeting quality standards of care
  • Corporate Compliance Program assuring customers, patients, referral sources and payers of adherence with state and federal laws
  • Corporate HIPAA Privacy and Security Program assuring customers of Protected Health Information
  • Certified and licensed professionals in each department ensuring knowledgeable service

 

DIRECT THIRD-PARTY BILLING

Contracted with most insurance companies, BLACKBURN'S customer service representatives facilitate the order process by obtaining necessary information, approval, documentation and verification of insurance coverage. Upon prequalification, BLACKBURN'S files the claim and in most cases accepts payment directly from the insurance company. A list of contracted insurance companies includes:

Medicare Part B & Part D
Medicaid (PA, OH, NY, and WV)
Blue Cross / Blue Shield / Senior Blue
Gateway / Gateway Assured
Health Alliance / Avantra
Health Plan of Upper Ohio
Highmark  
Independent Health
PEBTF 
Etna
United Health Care   &   Univera
UPMC
All Private Indemnity Plans

Click here for list of insurances

BLACKBURN'S continues to expand our list of contracted insurance companies to provide quality services to our valued customers.  If you have any questions pertaining to your insurance coverage, please call and speak with a customer service representative at 800-472-2440. 


 
 

BLACKBURN'S is a regional provider serving counties in four states from our facilities. 

Pennsylvania Counties

Ohio Counties

West Virginia Counties

New York Counties

Click here for more details on our FACILITIES